Tordale Health
Feedback & complaints
A clear route to tell us about your experience or raise a concern.
Updated 12 September 2026Contact us
Email hello@tordalehealth.com with “Feedback” or “Complaint” in the subject, or write to Tordale Health Ltd at 128 City Road, London, United Kingdom, EC1V 2NX.
Provide your name, how to contact you, the relevant date or service and a brief explanation of what happened and what you would like us to address. Request a secure route before sending detailed clinical records. If acting for someone else, tell us your relationship; we may need their authority to discuss their information.
Contact us about a complaint →What to ask for
Ask for acknowledgement, the person responsible for considering the complaint and the expected response date. If your concern remains unresolved, ask for a further review and the applicable external escalation route.
For a concern about an individual professional’s conduct, their relevant professional regulator may be able to advise. The appropriate route depends on the professional and the issue.
Privacy concerns
For concerns about personal information, use “Privacy request” in your subject line. You may also complain to the Information Commissioner’s Office.
ICO complaints information →Urgent safety concerns
This inbox is not an emergency service. Call 999 if someone is in immediate danger. For non-urgent concerns about safety within a Tordale service, use “Safeguarding concern” in the subject and request an appropriate route for sensitive details.